Purpose of the Grievance Mechanism
Our internal grievance mechanism provides a formal process for the worker’s/contractors to raise complaints, share feedback, or seek clarification regarding any aspects of our operation.
How to Use the Grievance Mechanism
If you have a concern or feedback, you can contact us via below message.
You can also provide details of the issue, including the nature of the grievance, its location, and any supporting evidence or documentation etc.
Confidentiality and Transparency
We treat all grievances with the utmost confidentiality and strive to resolve them promptly and fairly.
We will keep you informed about the progress of your grievance and the steps we are taking to address it.
1. Purpose and use of collected personal information
A. EcoPro shall use the collected personal information for the following purposes
- Purpose of providing counselling service (Identification of personal information, and to answer reports)
B. EcoPro will not use the collected personal information for any purpose other than the above, except in the case of related laws or with prior consent.
2. Personal information and collection methods
A. Personal information
- Name : Identification
- Phone Number, E-mail address : To answer reports
- No other optional personal information is collected
B. Collection methods
If you check the check box below “Privacy Policy Consent”, it will be considered that you have agreed to collect personal information
C. Etc.
The Consent is related to the collection or use of personal information for the provision of counseling services, and if you disagree, you may not be provided with the service.
3. Retention of personal information
A. Ecopro may retain the personal information provided by the user for 1 years from the date of the report to manage the counseling record