Purpose of the Grievance Mechanism
Our internal grievance mechanism provides a formal process for the worker’s/contractors to raise complaints, share feedback, or seek clarification regarding any aspects of our operation.
How to Use the Grievance Mechanism
If you have a concern or feedback, you can contact us via below message.
You can also provide details of the issue, including the nature of the grievance, its location, and any supporting evidence or documentation etc.
Confidentiality and Transparency
We treat all grievances with the utmost confidentiality and strive to resolve them promptly and fairly.
We will keep you informed about the progress of your grievance and the steps we are taking to address it.
1. Purpose and use of collected personal information
가. 에코프로는 다음과 같은 목적을 위하여 개인정보를 수집하고 있습니다.
- Purpose of providing counselling service (Identification of personal information, and to answer reports)
나. 에코프로는 관계법령에 의한 경우나 이용자인 정보 주체의 사전 동의를 얻은 경우를 제외하고는 수집한 개인정보를상기 목적 이외의 용도로 이용하지 아니하겠습니다.
2. Personal information and collection methods
A. Personal information
- Name : Identification
- Phone Number, E-mail address : To answer reports
- No other optional personal information is collected
B. Collection methods
If you check the check box below “Privacy Policy Consent”, it will be considered that you have agreed to collect personal information
C. Etc.
The Consent is related to the collection or use of personal information for the provision of counseling services, and if you disagree, you may not be provided with the service.
3. Retention of personal information
가. 이용자가 제공한 개인정보는 상담기록 관리를 위하여 제보 접수일로부터 1년 동안 에코프로가 보유하게 됩니다.